FREQUENTLY ASKED QUESTIONS

Everything you ever wanted to know about mobile storage.

What are you not allowed to store in the cubes?

  • Food, perishable or non-perishable, including animal food
  • Explosive or flammable products, paints and solvents
  • Plants, flowers and perishable products, including animals
  • Firearms, artillery and other items that are at risk of igniting or exploding
  • Car batteries, chemicals and corrosive products and other items that are at risk of leaking, igniting or exploding
  • Toxic products and items that could threaten health by emitting fumes, strong odours, gas, etc.
  • Stolen goods or proceeds of crime, including items considered illegal or prohibited in Canada
  • Valuable items and objects with a high monetary value (jewellery, cash, bearer bonds, bank drafts)

I live in an apartment. Can I use your services?

In most cases, it is possible to use our cubes. We always recommend that you check with your landlord first to be sure that you are allowed to place the cube on the lawn or in the garage entrance. It is always easier to deliver the cube to a building’s loading zone or in the street.

I would like to store my garden furniture and summer accessories during the winter. Is the cube big enough?

Yes, seasonal organizing is one of the advantages of mobile storage. Because the cube’s dimensions are 5′ x 8′ x 7′, it can easily hold all your summer furniture and more (summer tires, winter tires, etc.)

Does the cube have to be picked up the same day? Is there a time limit for filling the cube?

Our goal is to enable you to fill the cube at your own pace. That said, in certain situations the cube must be picked up during the same day (for example, if the cube is placed in an alley where it blocks traffic). Since cube rental starts the moment the cube is delivered empty to your door, there is no time limit or extra fee for keeping the cube at your place while you fill it.

Can you pack the cube for me?

Yes, if you need help, we can help give you a hand at an additional charge. If not, you are solely responsible for filling your cube. You are also responsible for securing your cube it with a lock (you keep the keys). Our basic commitment is to deliver the cube to the desired place and to give you the time you need to fill it.

Can I keep the cube at my home during renovations? Can I leave it outdoors?

Certainly, once cubes leave the warehouse, they are covered by a waterproof canvas that protects them from the weather. However, the cube is not a sealed container and its inner environment is not controlled. For this reason, we recommend that, if you keep the cubes at your home or workplace, you do not store any articles that can be damaged by high or low temperatures.

Can I access my cube once it is in storage?

You always keep the right (during Go Cube’s hours of operation) to access your belongings free of any additional charges. However, we request that you let us know 24 hours before your visit so that we can accommodate you.

How early should I start to pack before my cube arrives?

There’s only one rule: Pack as early as possible! By starting early, you enable yourself to pack in stages, which gives you the double advantage of reducing the stress of moving and keeping track of how much packing materials you will need. For example, you may notice that you need more boxes than expected, or that you are missing bubble wrap, or that the number of cubes you reserved is insufficient. By starting early, you will have ample time to solve any problems that may arise. If you lack boxes, dust covers, moving blankets or any other packing materials, we are on hand to provide what you need. Contact us for all the details.

Do you provide the packing material?

If you lack boxes, dust covers, moving blankets or any other packing materials, we are on hand to provide what you need. Contact us for all the details.

Is it necessary to have a permit to deliver the cubes?

In some areas, you must acquire a permit in order to leave your cube in public parking spaces or a back alley. Avoid unhappy surprises by asking in advance at your local service centre.

Effective packing? A few tricks.

Packing well is the key to success. Here is some advice on how to pack your belongings:

  • Pack your belongings one item at a time. This helps you to avoid surprises and keep an inventory of your belongings and packing materials.
  • Do not leave any empty space in your boxes to ensure that nothing moves during shipping or storage. And remember: new cardboard boxes are the strongest.
  • It is easy to move heavy objects in small boxes. Place light items in your large boxes, at the top of the cube.
  • Protect your belongings using protective paper, moving blankets, bubble wrap and wrap everything with packing tape that is at least 5cm wide.
  • Tables and chairs: Take them apart, if possible, and bind the legs together. Wrap table tops in a moving blanket and place them vertically on the side of the cube.
  • Stuffed furniture: Turn your sofas upside down, nest one inside of the other, and make sure you protect the armrests.
  • Mattresses, box springs and bed frames: Wrap mattresses and box springs in dust covers and, if possible, dismantle the bed frame and wrap it.
  • Rugs and carpets: Clean them well, roll them up and tie them. They could be useful to fill empty spaces between your boxes.
  • Lamps: Take apart your lamps, place them in individual boxes and fill the empty space in each box.
  • Tools and bicycles: Cover them with moving blankets. Place small tools together in one box.
  • Clothing: arrange clothes so that they hang in a wardrobe box. If possible, leave your clothes in their drawers and close the drawers well using packing tape. You could also wrap fragile items inside the clothes in your drawers.
  • Mirrors and frames: Wrap them in protective paper and bubble wrap. Place them, if possible, between your mattress and box spring or on the side of your cube, making sure that they will not slide.
  • Household appliances: Clean the appliances, then stabilize the doors, making sure to leave the doors slightly open. Close all drawers with packing tape.
  • Books and papers: Since they are generally small, arrange them in the small boxes; that way you will avoid overloading and they will be easier to move.

How should I pack my cube? A few tricks.

  • Make sure you do not pack any food, perishable or non-perishable, including animal food.
  • Protect your belongings with bubble wrap and protective paper as well as moving blankets. This way you will reduce the risk of breakage and avoid scratches.
  • Take care that your boxes are completely full and closed firmly.
  • Leave clothing in its drawers and use clothes to wrap your fragile belongings.
  • Ensure that weight is distributed as evenly as possible, heavy items on the bottom and lighter items on top.
  • If you are using more than one cube, fill cubes so that related items (all from the same room, for example) are in the same cube.
  • Fill the cubes by packing as compactly as possible; do not leave any empty space. One golden rule: fill a quarter of the cube at a time, from floor to ceiling.
  • If you know that some items will be useful before the end of your storage, take care to put them at the front of the cube so you can access them easily.
  • Take an inventory of the belongings that you are placing in storage; if possible, make an inventory for each cube. Make sure you hold onto a copy of your inventory.
  • As soon as you have finished filling your cube, or if you need to leave your cube while packing it, secure the cube with a good lock. Another option is to park your vehicle in such a way as to prevent anyone from opening your cube.

Keep in mind that your belongings can and will shift during transport!